Run Your Business More Effectively with Intermedia AI
Imagine how much more productive your teams could be with a fleet of AI digital assistants and agents. Let Intermedia AI work for you.
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Say Hello to Your Digital Teammates
AI Assistants
Assist people in doing their jobs more efficiently and productively.
AI Agents
Do the jobs for people, acting as virtual workers.
Boost Team Productivity withAI Assistants
AI Call Recap & AI Meeting Recap
Save time, increase focus
Focus on the conversation. Get automatic note-taking during your calls and meetings.
Unite AI Assistant
Simplify daily admin tasks
Get help with answering questions, writing content, summarising emails, translating text, and more.
AI Agent Assist
Make human agents better
Deliver faster resolutions with suggested responses, information retrieval, and task automation.
AI Supervisor Assist
Enhance agent management
Provide smarter agent coaching. Deliver instant clarity and improve agent performance in real time.
Operate More Efficiently withAI Agents
AI AGENT | Receptionist
Deliver a professional, 24/7 caller experience without adding staff: greet and interact with customers, answer questions, and route enquiries... all with a human voice.
Answer Calls and Engage
Deliver a first-point of contact with natural, human-like interactions
Handle Routine Inquiries
Respond to common questions without human intervention
Intelligently Route Calls
For more complex calls, provide a warm transfer to the right person
Schedule Appointments
Automate appointment booking and deliver timely reminders
Why Intermedia
Unify calls, meetings, chat, and customer interactions to align teams, elevate customer experiences and help deliver the business outcomes that set you apart.
User-friendly, easy setup, customisable controls.
Simple to use
Intuitive features, user-friendly interfaces, guided workflows make this accessible to any users.
Simple to set-up
Automated provisioning, guided configuration steps, and pre-built features that reduce the need for manual setup.
Custom controls
Flexible, granular custom controls that allow organisations to tailor AI to their requirements.
FAQ
All About Intermedia AI
Intermedia AI (previously known as Spark AI) is a suite of AI Assistants and AI Agents embedded across Intermedia’s unified communications and collaboration platform. It helps teams work more efficiently by automating tasks, analysing conversations, and enhancing customer and employee interactions in real time.
An AI Assistant supports people by helping with tasks like call summaries, content creation, email summarisation, translation, and real-time suggestions.
An AI Agent acts as a virtual worker, handling tasks independently—such as answering calls, routing inquiries, or managing routine customer interactions—without human involvement.
Intermedia AI reduces manual work by automating note-taking, generating call and meeting summaries, surfacing insights from conversations, and providing next-best-action recommendations. This allows employees to focus on higher-value work instead of administrative tasks.
Yes. Intermedia AI is natively integrated into the Unite UCaaS platform, so users can access AI capabilities directly within their existing calling, messaging, and collaboration workflows—without switching tools or apps.
AI Call Recap uses conversational AI to analyse recorded calls and meetings. It automatically generates transcriptions, summaries, sentiment analysis, and topic breakdowns, giving teams a complete post-call overview with no manual effort.
Yes. Intermedia AI includes Agent Assist and Supervisor Assist capabilities designed for contact centre and customer experience teams. These tools provide real-time response suggestions, conversation insights, quality monitoring, and coaching recommendations.
AI Supervisor Assist analyses live and recorded conversations to identify trends, sentiment shifts, compliance risks, and coaching opportunities. Supervisors can monitor performance in real time and intervene when needed.
Absolutely. Sales teams use Intermedia AI for call summaries, follow-up insights, sentiment analysis, and conversation intelligence, helping them improve deal outcomes and reduce time spent on manual CRM updates.
Yes. Intermedia AI is built on enterprise-grade security, with strong data governance and privacy controls. Customer data is protected according to Intermedia’s security, compliance, and responsible AI principles.
Intermedia AI is designed to support multiple roles—sales, customer service, supervisors, and front-office teams—and is adaptable across industries such as healthcare, automotive, education, and more.
The AI Receptionist (coming soon) is an AI-powered virtual receptionist that greets callers, answers common questions, routes calls intelligently, and schedules appointments—providing a professional, always-on caller experience without adding staff.
No. Intermedia AI is designed to be intuitive and easy to use. AI features are embedded directly into everyday workflows, so teams can start benefiting from AI without specialised training or technical knowledge.