Intermedia AI
AI Receptionist
Never miss a call again.
Say hello to your AI Agent |
Receptionist
Built-in AI Digital Teammate that answers, routes, and assists 24/7, with both calls and chats
ALWAYS-ON CUSTOMER SERVICE, EVEN AFTER OF HOURS
24/7 instant response - available anytime, with no waiting times.
SCALE WITHOUT EXTRA STAFF
Handles repetitive, low-level tasks automatically: FAQs, booking, appointment scheduling, screening.
CAPTURE EVERY LEAD
Reduces human agent call volumes. All calls are answered and appointments booked instantly (no callback delays).
SIMPLE SETUP
Launch quickly in Unite or Contact Centre and adjust settings whenever you need. Ideal for small businesses.
Meet Your Always-On AI Agent
See how AI Agent | Receptionist transforms inbound call handling with natural, conversational voice automation built directly into Intermedia Unite and Contact Centre.
Always available and easy to deploy, it helps businesses deliver professional, responsive call experiences without adding complexity or staff.
Watch how it works and imagine what answering every call could mean for your business.
FEATURES
Answers Every Call
Never miss an opportunity because no one was available to pick up. AI Receptionist answers calls instantly and interacts with callers with natural language.
CHOOSE YOUR VOICE AND TONE
Select a voice AI that aligns with your business, from professional and polished to warm and conversational.
RESPONDS NATURALLY TO EVERY CALLER
Customers can speak in their own words, and the AI understands intent and responds in a fluid, human-like way.
24/7 AVAILABILITY
Avoid missed calls and provide consistent coverage after hours, during peak periods, or on holidays.
FEATURES
Handles Routine Enquiries Automatically
Free up your team by letting AI Receptionist manage common questions and repetitive requests.
ANSWERS FAQS
Provide consistent responses to the common questions you receive every day.
SHARES BUSINESS HOURS AND BASIC INFORMATION
Address simple enquiries without tying up staff.
BUILT-IN GUARDRAILS
Define which topics the AI Receptionist should and should not discuss.
EASY UPDATES
Modify FAQs anytime, so answers stay current as your business evolves.
FEATURES
Intelligently Routes Calls to the Right Person
When a call requires human agents, AI Receptionist ensures it reaches the right person with context.
TONE-BASED ESCALATION
Detect urgency or frustration and escalate to the appropriate human receptionist or customer agent.
INTENT ROUTING (FOR CONTACT CENTRE)
Identify what the caller needs and direct them to the right team the first time, ensuring customer satisfaction is maintained.
CONVERSATION SUMMARIES FOR AGENTS (FOR CONTACT CENTRE)
Provide a brief overview of what was already discussed so agents have context without asking customers to repeat themselves.
FEATURES
Schedules Appointments and Manages Follow-Up
Turn conversations into confirmed meetings without manual coordination.
CALENDAR INTEGRATIONS
Works with Outlook, iCal, and Google Calendar.
AVAILABILITY CHECKS
Finds open time slots and confirms appointments in real time.
COLLECTS CONTACT DETAILS
Gathers the information your team needs before the meeting, including phone number, email, and more.
RESCHEDULE AND CANCEL OPTIONS
Lets customers adjust appointments without calling back.
FAQ
Frequently Asked Questions
AI Agent | Receptionist is designed to manage routine and repetitive inbound call types, including:
- General business questions such as hours, services, pricing, directions, and policies
- Scheduling requests including booking, rescheduling, and cancellations
- Escalation to a designated phone number assigned to a:
- Person
- Queue
- Hunt group
- Live agent (Contact Centre only)
If the AI Agent cannot address the request or the caller asks to speak with a human, the system automatically escalates the call to the configured destination to ensure the caller reaches the appropriate next step.
AI Agent | Receptionist enhances the customer experience from the first point of contact.
By providing immediate responses and reducing wait times, it minimises frustration caused by missed calls or long holds. Callers are directed quickly to the information or person they need, helping improve satisfaction and overall experience.
AI Agent | Receptionist uses the business information and FAQs entered during setup in AI Builder.
This includes details such as business hours, services, policies, pricing, and any custom FAQ content provided by the business.
During Open Beta, the agent does not pull data from external websites, CRMs, or knowledge bases. It relies only on the information configured directly in AI Builder.
If the AI Agent receives a question it cannot answer or does not recognise, it activates its escalation behaviour.
Depending on the situation, the agent may inform the caller that the information is unavailable or automatically trigger an escalation to a designated destination.
If the AI Agent cannot fulfil the caller’s request, the caller asks for a human, or the conversation becomes unproductive, the AI Agent automatically initiates an escalation.
The call is routed to the phone number configured by the account administrator in the Escalation section of the AI Agent settings.
Administrators can assign this number to a live agent, call queue, hunt group, or another designated destination.