Customer Starts a Conversation
Customers send a message to your business through WhatsApp using the business phone number they already know.
Company
Messaging
WhatsApp Messaging That Drives Better Customer Conversations
Enable business messaging via WhatsApp from your business number so customers can reach your team instantly and get fast, consistent responses.
One Business Phone Number
Let customers reach your business through WhatsApp using your existing business phone number.
Shared Inbox for Employees
Manage conversations from a unified dashboard so no message gets missed.
Faster Response Times
Keep conversations moving with shared access to customer messages.
Better Customer Engagement
Reach customers where they already communicate every day through WhatsApp.
Manage Customer Conversations as a Team
Manage customer conversations collaboratively from a shared WhatsApp inbox, ensuring every message gets a timely, consistent response.
Shared Team Inbox
Collaborate on customer conversations without overlap or missed messages – all from one shared dashboard.
Unified Communications
Manage calls, chat, meetings, and WhatsApp conversations from one unified platform.
Internal Notes
Add context directly within conversations to keep teams aligned and informed.
Avoid Duplicate Replies
Ensure only one response is sent so conversations stay clear and customers receive consistent communication.
Trusted Brand Identity
Communicate from your official business number—not personal devices.
From Customer Message to Team Response
The Conversation Appears in App
The message is automatically delivered into the shared Company Messaging inbox.
Your Team Collaborates
Authorized team members can view the conversation, add internal notes, and respond from one shared business phone number.
Deliver Better Customer Service
Customers receive timely, consistent responses, while your team maintains complete visibility into every conversation.
One Platform. Better Customer Conversations.
Manage voice and company messaging together through Unite, giving your business one place to communicate, collaborate, and deliver exceptional customer experiences.
Ready to connect with customers on WhatsApp?
See how WhatsApp Messaging helps your team respond faster and deliver better experiences.
FAQ
Frequently Asked Questions
Customers simply send a WhatsApp message to your business phone number. You can promote that number on websites, QR codes, marketing materials, and social channels.
Yes. Most businesses can use their existing business phone number for WhatsApp messaging, whether the number is already assigned within their Unite account or managed outside of Unite.
If migrating a number from the WhatsApp Business App or another WhatsApp provider, the phone number can typically be moved to WhatsApp for Company Messaging. However, existing message history, active conversations, and customer chat data are not migrated as part of the transfer. New conversations will begin within Unite after the number is successfully connected.
Yes. Authorized members of a Company Messaging group can view and respond to customer conversations. This enables team collaboration and helps ensure customers receive timely assistance, even when the original responder is unavailable.
WhatsApp allows businesses to respond to customer-initiated messages for up to 24 hours after the customer’s most recent message. Once the 24-hour window expires, the business can no longer send messages until the customer starts a new conversation.
Currently, WhatsApp for Company Messaging supports customer-initiated conversations, meaning customers must send the first WhatsApp message to your business. Once a conversation has been started, authorized employees can respond and continue communicating with the customer through Company Messaging in Unite within WhatsApp’s 24-hour service window.
Support for business-initiated conversations and template messaging is planned for a future enhancement.
Yes. Company Messaging supports sending and receiving a variety of attachment types through WhatsApp, including images, videos, audio files, documents, and stickers.
Yes. Employees can access WhatsApp conversations through the Unite desktop and mobile applications.
The WhatsApp Messaging Package provides a monthly pool of messages that can be used for WhatsApp conversations through Company Messaging. The package is shared across your entire account, allowing all authorized users and messaging groups to draw from the same message allocation.
Packages are available in predefined monthly quantities of 1,000, 10,000, 100,000, or 1,000,000 messages and can be combined to meet your business's messaging needs. Billing begins when the package is purchased and continues on a monthly basis.
Yes. Multiple packages can be combined to increase the number of messages available to your account each month. This allows your messaging capacity to scale as your business grows.
MICHAEL SACHS