Intermedia AI
AI Receptionist
Never miss a call again.
Say hello to your AI Receptionist
Built-in AI Digital Teammate that answers, routes, and assists 24/7.
ALWAYS-ON CUSTOMER SERVICE, EVEN AFTER HOURS
24/7 instant response - available anytime, with no waiting times.
SCALE WITHOUT EXTRA STAFF
Handles routine calls automatically by answering FAQs, providing business information, and routing callers based on what they need.
CAPTURE EVERY LEAD
Capture more opportunities by helping callers right away and connecting important inquiries to the right person or team.
SIMPLE SETUP
Launch quickly in Unite or Contact Centre and adjust settings whenever you need. Ideal for small businesses.
Meet Your Always-On AI Agent
See how AI Receptionist transforms inbound call handling with natural, conversational voice
automation built directly into Intermedia Unite and Contact Centre.
Always available and easy to deploy, it helps businesses deliver professional, responsive call
experiences without adding complexity or staff.
Watch how it works and imagine what answering every call could mean for your business.
FEATURES
Answers Every Call
Never miss an opportunity because no one was available to pick up. AI Receptionist answers calls instantly and interacts with callers with natural language.
CHOOSE YOUR VOICE AND TONE
Select a voice AI that aligns with your business, from professional and polished to warm and conversational.
RESPONDS NATURALLY TO EVERY CALLER
Customers can speak in their own words, and the AI understands intent and responds in a fluid, human-like way.
24/7 AVAILABILITY
Avoid missed calls and provide consistent coverage after hours, during peak periods, or on holidays.
FEATURES
Handles Routine Enquiries Automatically
Free up your team by letting AI Receptionist manage common questions and repetitive requests.
FAQS AND BUSINESS DETAILS
Answer common questions about your services, policies, hours, locations, contact information, and more.
KNOWLEDGE COLLECTIONS
Use configured business content, including documents and public websites, to help callers get accurate, relevant answers.
BUILT-IN GUARDRAILS
Define which topics the AI Receptionist should and should not discuss.
EASY UPDATES
Modify FAQs anytime, so answers stay current as your business evolves.
FEATURES
Intelligently Routes Calls to the Right Person
When a call requires human agents, AI Receptionist ensures it reaches the right person with context.
TONE-BASED ESCALATION
Detect urgency or frustration and escalate to the appropriate human receptionist or customer agent.
INTENT ROUTING (FOR CONTACT CENTRE)
Identify what the caller needs and direct them to the right team the first time, ensuring customer satisfaction is maintained.
CONVERSATION SUMMARIES FOR AGENTS
(FOR CONTACT CENTRE)
Provide a brief overview of what was already discussed so agents have context without asking customers to repeat themselves.
FAQ
AI Receptionist
AI Receptionist is designed to manage routine and repetitive inbound call types, including:
- General business questions such as hours, services, pricing, directions, and policies
- Escalation to a designated phone number assigned to a:
- Person
- Queue
- Hunt group
- Live agent (Contact Centre only)
If the AI Agent cannot address the request or the caller asks to speak with a human, the system automatically escalates the call to the configured destination to ensure the caller reaches the appropriate next step.
AI Receptionist enhances the customer experience from the first point of contact.
By providing immediate responses and reducing wait times, it minimises frustration caused by missed calls or long holds. Callers are directed quickly to the information or person they need, helping improve satisfaction and overall experience.
AI Receptionist can use Business Details, FAQs, and Knowledge Collections configured for your organisation.
Business Details provide essential information such as your hours, location, contact information, and services. FAQs provide direct answers to common questions, while Knowledge Collections allow AI Receptionist to answer a broader range of questions using configured business content, including supported documents and public websites.
If AI Receptionist cannot confidently answer a question, it follows the fallback and escalation behaviour configured by the administrator. It can let the caller know the information isn’t available and connect the caller to a configured human destination when escalation is appropriate.
AI Receptionist combines intent-based transfer rules with configurable escalation behaviour. Based on what the caller needs, it can transfer calls to configured destinations such as Sales, Billing, Support, Customer Service, or another team. Administrators can configure up to five transfer rules.
Separate escalation behaviour can also connect callers to human assistance when needed, such as when a caller explicitly asks to speak with a person or the AI Receptionist cannot continue assisting them.